often arises that quality is a modern (twentieth century), but since the genesis of mankind, one can see a concern for a job well done, in this context we can say that there has always been intuitive concept of quality.
From the initial meaning of quality and product attributes to the current applied to all activities of the company, and therefore their management (that is being called "Total"), has come a long way.
worth a visit this historic journey to understand better and deeper its true meaning, and also to assess the situation of us relating to this development.
The evolution of the concept of quality in the twentieth century has been very dynamic. It has been adapting to changes in the industry, having developed several theories, concepts and techniques, reaching what is now known as Total Quality.
These theories have been developed primarily in more advanced countries and entrepreneurs as the U.S. and Japan, the latter being where he started in business implementation of total quality, culture and the techniques and tools.
have been different trends and authors in those countries that have been providing solutions, new ideas, etc. that have enriched the quality principles in their application to different fields of business and changing market situations. These authors include: Shewhart, Crosby, Deming, Juran, Ishikawa, Ohno, Taguchi, Imai and Suzaki.
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Some
quality DEFINITIONS
ISO 9000:2005
degree to which a set of inherent characteristics qualify
NOTE 1 The term "quality" can be used with adjectives such as poor, good or excellent.
NOTE 2 "Inherent", as opposed to "assigned" means that there is something, especially as a permanent feature.
Philip Crosby:
Compliance with clearly established requirements (customer, design, etc)
Joseph Juran:
Fitness for use
Kaor Ishikawa:
design, produce and offer a good or service that is useful, ecnómico as possible and always pleasing to the customer
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