Thursday, October 30, 2008
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The new ISO 9001:2008 has been formally approved unanimously by the members ISO, and is the official publication November 15, 2008. Standards bodies in each country are preparing for national standard. Although the official languages \u200b\u200bof ISO are English, French and Russian, in the case of English-speaking countries, it has the advantage of the Translation Group (English Traslation Task Group) whose Secretariat manages AENOR (Member of FUNDIBEQ) and its chair IRAM (Argentina), and the English-speaking countries, have developed a unique English version of the ISO 9001:2008 standard has official status, and undoubtedly will serve to expedite the process of making available users the norm in every English speaking country.
With regard to certification, the agreement between ISO and IAF (International Accreditation Forum) indicates that all accredited certificates must be revalidated with the new version of EN ISO 9001:2008 because 2 years after the official publication of ISO 9001:2008 will expire every certificate issued with the ISO 9001:2000, and likewise all accredited certificates are issued one year after the official release will be issued in accordance with ISO 9001:2008 .
words, during the transition period will last 2 years, coexist certified to the ISO 9001:2000 and the ISO 9001:2 008 will have the same status and validity.
is recommended for existing users to upgrade their management system according to the new standard, and to ensure that their interpretation of the requirements of ISO 9001 is correct, and new users to use the new ISO 9001:2008 . Certification Bodies issued specific guidelines appropriate for transition
certificates.
The ISO 9001:2008 introduces no new requirements but provides clarifications to the 2000 version, and increased compatibility with ISO 14001:2004 standard Environmental Management. However, each organization must assess the improvements to be made to adapt to the new standard. Subscribe to this Blog
Tuesday, September 30, 2008
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This test is a cytological test in which cell samples are taken Epithelial in the transition zone of the cervix , seeking to direct cellular atypia (not diagnose) the presence of a possible cervical neoplasia. The samples for this test is made of three parts: endocervix, which is the hole that communicates with the uterus, cervix, which is the outermost part of the uterus, which communicates directly with the Vagina, and the upper third of the Vagina which is the part that surrounds the cervix or cervix. It is important to remember that during pregnancy, pap Endocervix not making, but only of Cervix and Vagina.
is a test that is generally practiced all women from starting their sexual activity (if not initiated sexual activity at 20 years or so, also is recommended that this study because women may get uterine cancer) to 65 years or so.
If the result is positive (the sample shows atypia) or suspect in a woman at high risk, usually the next step is to confirm with a test called colposcopy , which allows to observe the injury suspicious in-situ and take biopsy.
is a test cheap easy and simple. Also very necessary to preserve the health of women.
Friday, September 26, 2008
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blogger Laboratory Welcome to Alpha! Tuesday, June 10, 2008
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senior management person or group of people who direct and control at the highest level an organization
--- -------------------------------------------------- ------------------------------
Define the need for a central and focal point of authority over the management of GSC
These may include:
* Approval by senior management * Appropriate resources
Top management shall appoint a specific management representative with defined responsibility and authority to ensure that the QMS is implemented. The management representative may be represented by an executive who has been delegated authority to monitor the overall operation of the quality function and promote knowledge of customer requirements.
Top management shall ensure that any other duty or function assigned to this person does not produce conflicts with the performance of his duties as representative of management.
The management representative should be reporting regularly on the operation of the GSC and must maintain active participation in the regular revison and the establishment of quality objectives.
may include:
* The appointment of a management representative (GRs)
* Defined responsibilities for this position
----------------------------------------------
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Monday, June 9, 2008
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DEFINITIONS
provider organization or person who provides a product
EXAMPLE manufacturer, distributor, retailer or vendor of a product or a service provider or information.
NOTE 1 A provider may be internal or external to the organization.
NOTE 2 In a contractual situation a supplier may be called "contractor."
3.3.6, ISO 9000:2005
----------------------------------------------
A organizacón must ensure that neither the product realization or the final product will be adversely affected, so control must be exercised in:
* * The providers
procurement process
* Verification of purchased product
The organization must determine the precise combination of control of suppliers, purchasing requirements, inspection purchased product and other actvidades to be adopted, taking into account the potential consequences of failure to the specifications of the product purchased.
These may include:
* Product specifications (often as output data of the design and development)
* Purchase specifications
* Analysis of data related to products purchased and suppliers
* Criteria for evaluating suppliers
* Documentation
shopping and formats * quality plans * Plans verification
activities associated with this process can be grouped as follows:
1. Evaluation and selection of suppliers
This includes activities such as:
* Analysis of the performance history of a provider
* Reviews or audits of the systems, skills, facilities or operations of providers
* Placement and Review ordering of tests (trials)
2. Communication requirements for the product purchased
Included here, activities related to communication of the requirements for the product purchased via purchase orders and other means, e-mail, fax or verbally.
For verbal orders, the organization needs to confirm that the purchase requirements described are appropriate, also be able to verify that purchased product meets the requirements described.
3. Measurement and monitoring compliance of the product purchased. Included here
related activities mnitoreo and measuring compliance of the product purchased, either in the supplier's facility or at the time of receipt.
This monitoring and measurement can be executed through:
* The provider, for example, evidence in the records of quality certificates (Quizzes, tests, etc.) * The organization
* An inspector or client organization
These may include: * Records
approval and periodic reviews
providers * Lists of approved suppliers
* Purchase Orders * Records
confirming compliance with purchasing requirements.
These may be related to the product or processes, equipment or personnel used to manufacture the product
------------------- -------------------------------------------------- -
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Monday, June 2, 2008
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indicator: Data or data set to help objectively measure the evolution of a process or activity. 3.6, UNE 66175:2003
measurement: action and effect to measure and compare a number with its respective unit to find out how many times the second is contained in the first. UNE 66175:2003 3.8
ISO 9001:2000 means that not all processes an organization can be measured, but requires everyone to be monitored * (poor English translation of the original "monitoring"). Therefore monitoring is a mandatory requirement for all processes of the QMS, but the measurement is required only when applies, ie when the processes are capable of being measured.
DATA ENTRY
may include
* quality plans * Plans verification
* Resources may include:
-
competent staff - monitoring and measurement items
* Documents defining the rules planned for the monitoring and measurement
processes * Documents and forms specific to a particular type of monitoring or measurement especially when using statistical techniques
* Data arising from internal audit or measurement of the product to facilitate the monitoring of processes, it is not possible direct measurement of its parameters.
should be defined and maintained with respect to segumiento and measurement of processes, giving particular attention to determine: * What
QMS processes can be tracked and measured directly for example, trvés of measuring the characteristics of processes such as:
-
Time - Temperature
- Frequency
- response and cycle times
SGC * What processes does not have features that can be measured directly, but whose performance can be tracked using the measurement results of the resulting product ,
SGC * What processes are followed in the best way to use the results of activities, such as internal audits and customer satisfaction measurement (when available) to detect trends and confirm the ability of processes to achieve results planned. Previous measure shows
must ensure that there is a clear allocation of responsibilities and effective implmentación parameters that must be followed and measured for each of the QMS processes. An organization must establish arrangements for the correction and corrective actions before eventually finds that non-conformities are detected during monitoring and measurement processes.
include:
* Records of monitoring and measurement
* process non-conformance reports and corrective action
* Data from subsequent analysis to identify opportunities for improvement
------------------------------------------------- ---------------
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Friday, May 30, 2008
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(Double-click on the image to enlarge) part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to meet objectives
NOTE quality setting plans quality can be part of quality planning.
* Ensure that there is a planned approach when changes to the QMS
* Ensure that there is a planned approach to achieving the quality objectives
* Enable achievement of quality objectives identification through formulation and implementation of processes and resources.
Beyond the "format" to acquire the output data planning, this should include evidence of a structured and managed to achieve quality goals.
* The requirements of ISO 9001:2000
* Quality policy
* Analysis of resource availability
* Reviews
Management * Reports * Reports
auditria CAPAs
ACTIVITIES
When planning the QMS, an organization must seek to maintain the integrity of the QMS, Cando address changes arising from:
* Restructuring * Acquisitions and related companies
* Subcontracts * Development of new process and
products * The introduction of new technologies
* Any other changes that have an impact on the QMS.
When planning the QMS, an organization must consider changes in efcto:
* *
Individual processes related processes (upward and downward)
* The full SGC
may include
* The definition of constituent parts of the SGC (possibly in the quality manual)
* Arrangements for the management of change
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Tuesday, May 27, 2008
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Dear readers of my blog, due to the large number of views and broad scope of your consultations, I decided to create a forum that will give better treatment to the various issues raised.
The structure of this forum is currently in the design stage, however topics can already open or leave your questions, if the issue is not addressed in the current rate content, please leave them in the "Miscellaneous" I serve this same information as "data entry" to further develop the structure forum.
I invite you to participate in this forum, in order to generate an instance of broader cooperation, where concerns of each of you as well as associated responses will be for the benefit of all. Independent
administration forum, get on with this blog, publicando'artículso more general, which I hope will be useful.
To enter the forum, only to click on the link AND QUALITY MANAGEMENT FORUM , located on the right, under the green column describing pofesionales services associated with this blog.
When in doubt about using the forum please contact: gestion_y_calidad@hotmail.com
Thursday, May 22, 2008
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A process is "set of interrelated activities or interacting activities which transforms inputs into outputs" (ISO 9000:2005).
can be represented graphically as follows:
All processes have an object or purpose, a "something" that seek to achieve and that is given by the area and management of its own .
----------------------------------------------- ----------------------------
High Management should ensure that customer requirements are determined and met with the aim of increasing customer satisfaction
5.2 Customer Focus, ISO 9001:2000
DEFINITIONS
client organization or person that receives a product
EXAMPLE Consumer end-user, retailer, beneficiary and purchaser. NOTE
customer can be internal or external to the Organization ISO 9000:2005 3.3.5
In order to increase their ability to satisfy customers, senior management must ensure that the market is aware organiaación where operates and is able to identify customer requirements Actuel, new and potential
DATA ENTRY
These may include:
* Market research *
clinet group meetings to discuss your needs * Test marketing
* Evaluation of competing products
* Información obtenida de la comunicación con los clientes individuales /clientes potenciales
* Retroalimentación de la información que recibe el personal que se relaciona con el clinete
La alta dirección debe decicir dónde, cómo y cúando una organización debes usar sus recursos para asegurar que:
* Obtiene información relacionada con lso requerimientos del cliente
* Trabaja para satisfacer a sus clientes, cumpliendo sus requerimientos
Lo anterior debe incluir la consideración de métodos para recopilar información relacionada a las necesidades y customer expectations, such as:
* Analysis and research of customer and market communication
* and review activities related to:
-
financial managers - project managers
- customer service staff
- individual contacts
senior management * Process management requests and purchase orders
* cleint service platforms
* interactive internet web sites
Top management must ensure that the INFORACION obtained is analyzed and used as input data for:
* The development of quality policy
* The establecimeinto of significant quality objectives
* SGC planning
* Identification of any other action to increase customer satisfaction
---------- -------------------------------------------------
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A process is "set of interrelated activities or they interact, which transforms inputs into outputs "(ISO 9000:2005).
can be represented graphically as follows:
a) communicating to the organization the importance of meeting customer requirements as well as statutory and regulatory
b) establishing the quality policy,
c) ensuring that establishes the quality objectives,
d) carrying out management reviews, and
e) ensuring the availability of resources.
senior management person or group of people who direct and control at the highest level an organization
ISO 9000:2005 3.2.7
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Thursday, May 1, 2008
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7.5.2 The requirement of ISO 9001, in subsection C discusses the use of specific procedures to validate processes "special" in this case welding. My question is: Could use proper welding procedures, instead of using AWS codes and show evidence that we have worked so far?
ANSWER
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I am implementing a 9001 in a small company in which the manager is doing the requirements gathering for projects and prepares the offer. According to paragraph 7.2.2 the organization should review the requirements related to the product before committing to provide the product. Therefore, the question is: Is someone reviewing the offer made by the manager? Can the manager review the offer if it has been carried out by myself? Many thanks in advance.
Wednesday, April 23, 2008
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quality manual document system that specifies the quality management of an organization
NOTE Quality manuals can vary in detail and format to suit the size and complexity of individual organizations. 3.7.4 - ISO 9000:2005
establish a quality manual that describes and provides information on the SGC
DATA ENTRY
* information on documented procedures to inculsión through integrated or refer to them
ACTIVITIES
An organization must provide a documented overview of the contents of its QMS. This detail must be such as to enable the organization or other external parties to verify that processes are adequately defined and their intancias control (monitoring and / or measurement)
* A quality manual containing information on the operation of the QMS
------------ -----------------------------------------------
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set of interrelated or interacting necessary to achieve metrological confirmation and continuous control of measurement processes
measurement process all the operations for determining the value of a quantity
metrological confirmation set of operations required to ensure that the measuring equipment meets the requirements
for its intended use
NOTE 1 Metrological confirmation generally includes calibration or verification (3.8.4), any necessary adjustment or repair and subsequent recalibration, comparison with the metrological requirements for the intended use of measuring equipment, as well as any required sealing and labeling.
NOTE 2 Metrological confirmation is not achieved until evidence and document the adequacy of measurement equipment for the intended use.
NOTE 3 The requirements for the intended use may include considerations such as range, resolution, maximum permissible errors, etc.
NOTE 4 Metrological requirements are usually different from the product requirements are not specified in them.
measuring equipment measuring instrument, software, measurement standard, reference material or auxiliary equipment or combination thereof necessary to carry out a measurement process
metrological characteristic hallmark that can influence the measurement results
NOTE 1 The measuring equipment usually has several metrological characteristics.
NOTE 2 Metrological characteristics can be subject to calibration. Metrological function
function administrative and technical responsibility for defining and implementing the management system of measurements
NOTE The word "set" has the meaning of "specified". No terminology used in the sense "to define a concept" (in some languages \u200b\u200bthis distinction is not clear from the context alone).
PROCESS CONTROL DEVICES FOR MONITORING AND MEASURING
activities
* Inspection, testing and other documentation of monitoring and measurement, and
The initial review activities should also generate new inputs to be considered in determining the regime of monitoring and measurement required.
ACTIVITIES
* operator error,
* an adverse impact on the working environment
cumulative uncertainties in the process of monitoring and measurement are controlled
OUTPUTS
* analysis of factors contributing to the uncertainty of measurement
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A process is "set of interrelated activities or interacting activities which transforms items inputs into outputs "(ISO 9000:2005).
Can be represented graphically as follows:
7.3.1 Design and development
The organization shall manage the interfaces between the different groups involved in the design and development to ensure effective communication and clear assignment of responsibilities. The results of the planning should be updated, as appropriate, as the design and development progresses.
Design and Development
set of processes that transforms requirements into specified characteristics or specification of a product, process or system
NOTE 1 The terms "design" and "development" are sometimes used interchangeably and sometimes utilizanpara define the different stages of whole process of design and development.
NOTE 2 A qualifier can be applied to indicate the nature of what is being designed and developed (eg product design and development, or design and development process.) Verification
confirmation through the provision of objective evidence that they have met the requisitosespecificados
NOTE 1 The term "Verified" is used to designate the corresponding status.
NOTE 2 Confirmation can comprise activities such as:
* the development of alternative calculations, * comparing a new design specification with a specification of a similar design tested
* the completion of tests / trials and demonstrations, and
* Review documents prior to issue. Validation
confirmation through the provision of objective evidence that they have met requisitospara specific use or application intended
NOTE 1 The term "validated" is used to designate the corresponding status.
NOTE 2 The use conditions for validation can be real or simulated.
OBJECT
If an organization has, or had details of product characteristics necessary for planning processes manufacturing and has to define those features based on customer requirements and / or regulatory bodies, has, by definition, the need for design and product development.
DATA ENTRY
We may include among others:
* functional and performance requirements that may have been supplied directly by the customer or have been determined within the organization, for example as a result of initiative of markenting
* Any legal requirement that relates directly to the product
* Experiences from the design, development and manufacture of similar products before and
* Codes and design standards.
addition to the above, consider other inputs related to the design process, such as:
* Protocols and documentation processes.
ACTIVITIES
The design and development process is a series of logical steps that include:
* Plan design and development
* Clarify what to achieve the design and development * Perform
the work required to produce results:
- Define the characteristics and criteria product acceptance necessary for its manufacture and
* To systematically review the progress and output data for the design and development and care of any problem is identified formally
* Check that the output data of the design and development meets the requirements
* Confirm the product / service actually does result was asked what to do. * Etc.
One of the key activities to control the design and development planning is to determine not only the general stages of design and development, if not well enough details of each stage, to allow:
* A clear allocation of responsibilities and authorities
The form and extent of the activities of review, verification and validation must be identified and, where appropriate, previously agreed with all stakeholders. ----------------------------------------------
free translation ISO 9000:2005 ; ISO 9001:2000, ISO 9004:2000
Wednesday, April 16, 2008
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All processes have an object or purpose, a "something" that seek to achieve and that is given by the area and management of its own. ----------------------------------------------
--------------------------------
Documents required by the QMS must be controlled. Records are a special type of document
be controlled according to the requirements given in 4.2.4.
should be a documented procedure to define the controls needed to
a) approve documents for adequacy prior to issue,
b) review and update documents as necessary and re-approve,
c) ensure that identify changes and current revision status of documents,
d) ensure that relevant versions of applicable documents are available at point of use,
e) ensure that documents remain legible and readily identifiable,
f) ensure that identifies the external documents and their distribution controlled, and
g) prevent the unintended use of obsolete documents and apply suitable identification if they are retained for any reason.
4.2.3 Control of documents, ISO 9001:2000
DEFINITIONS
Document information and its environment EXAMPLE
support registry specification, documented procedure, plan, report, statement.
NOTE 1 The medium can be paper, magnetic disk, optical or electronic, photograph or master sample, or a combination thereof. NOTE 2
often a set of documents, for example specifications and records, called "documentation."
NOTE 3 Some requirements (eg, the requirement to be readable) relate to all types of documents, but may have different requirements for specifications (for example, the requirement to be revision controlled) and records (eg The requirement to be recoverable).
include details of the documentation and information systems that an organization uses to support its QMS. This consideration also applies to external documents:
- documents that require control, how are, how often change, who owns
- the type or class of such documents, for example, plans, designs, formats, electronic media, audio, posters, etc
- identifying documentation needs
- identification of various control options, for example, software, ringtones, databases, file systems and library. ACTIVITIES
should establish a (I) procedures (s) documented (s) to define the controls needed to meet the requirements of clause 4.2.3 of ISO 9001:2000. This procedure should clearly define the areas where they apply (use) the different documents, and the various responsibilities associated with the generation, review, monitoring and maintaining them. The documentation must be available and accessible when required.
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Friday, April 11, 2008
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To keep up to date and consistent with current trends in management, ISO standards require periodic review, which is done at least every 5 years.
As a result of the last review, the new version of ISO 9001 be published in October this year (2008), while the new standard ISO 9004 is scheduled for publication in August 2009 with a new title "Managing for sustainable success - An approach from the Quality Management (Managing for Sustainable Success - A Quality Management Approach) . It is estimated that This new version has 10 chapters and 5 appendices which include a self-assessment tool at two levels: strategic review aimed at the Directorate General and operational evaluation.
3 are the main objectives of this review:
* provide greater clarity and ease of use
* Improved compatibility with ISO 14001:2004
* Maintain the structure of the standard:
- System Requirements (clause 4)
- Responsibility, Authority and Communication (clause 5)
- Resource Management (clauses 6)
- Product Realization (clause 7)
- Measurement, Analysis and Improvement (clause 8)
* continue unchanged 8 Principles of Quality Management
* Maintain the focus of ISO processes 9001:2000.
* The rule retains its generic and its applicability to all types and sizes organizations of any sector.
* Compatibility with ISO 14001:2004 has been maintained and improved where possible.
* Maintain consistency ISO 9001 and ISO 9004 .
The aid package will be used ISO 9001:2000 to assist editors in identifying issues that need clarification.
improvements involving a high profit at the expense of a high impact will be delayed until 2012.
were analyzed responses from 941 users in 63 countries
Clause - 1.1. General
The terms "legal" and "regulatory" associated with the product.
Clause 4.1. General Requirements
"Identify" instead of "identify" the processes necessary for the management system.
Clause - 4.2.1. Documentation requirements (General)
Includes "records, determined by the organization needed to ensure effective planning," which already appears in el7.1. version 2000.
Clause - 6.2.2. Competence, awareness and training:
It includes ensuring that have achieved the necessary skills in place to ensure the effectiveness of actions taken.
Clause 8.2.1. Customer satisfaction
It introduces the term "indicator" for measuring customer satisfaction as an indicator for the performance of quality management system ... "
Apart from the above are some clarifications relating to aspects already mentioned in the version the text of the standard ISO 9001 2000 , it seeks to simplify and facilitate its application to a larger number of sectors:
1.1. General (Scope)
ampla is the term "product" to purchases and any product obtained from the intermediate stages in the process of realization.
4.1. General Requirements,
Note 2: Clarifies the need for the application of paragraph 7.4 to the processes outsourced to the realization of products / services.
4.2.1. Documentation requirements (General)
Note 1 clarifies that it is possible that a single procedure can cover a number of requirements or a requirement can be met with various procedures.
Section 4.2.3. Control of documents:
Send f) clarifies that it is necessary to identify the external source documentation "necessary to the quality management system."
6.4. work environment
This concept has direct impact on meeting the product requirements.
7.2.1. Determination of requirements related to
productNote: The post-sales activities should include guarantees, contractual obligations, maintenance and additional services such as recycling or final disposal (disposal)
7.3.1. Design and development planning
Note: In the product design planning, it is clarified that the review, verification and validation should be conducted and recorded separately or in combination as appropriate to the product or organization.
7.5.4. Customer property
Note: "personal data" are defined as customer property.
7.6 Control of monitoring and measuring equipment
Note: The suitability of software to suit the intended application must include verification management and configuration.
Paragraph 8.2.3. processes monitoring
Note: The impact on the conformity of product requirements andthe effectiveness of the System of Quality Management, will determine the degree and type of monitoring required by the process.
8.5.2. Corrective Actions / Preventive Actions 8.5.3
Clarifies the need to review the "effectiveness" of the corrective and preventive actions
---------- -------------------------------------------------- -------------------------
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Monday, April 7, 2008
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often arises that quality is a modern (twentieth century), but since the genesis of mankind, one can see a concern for a job well done, in this context we can say that there has always been intuitive concept of quality.
From the initial meaning of quality and product attributes to the current applied to all activities of the company, and therefore their management (that is being called "Total"), has come a long way.
worth a visit this historic journey to understand better and deeper its true meaning, and also to assess the situation of us relating to this development.
The evolution of the concept of quality in the twentieth century has been very dynamic. It has been adapting to changes in the industry, having developed several theories, concepts and techniques, reaching what is now known as Total Quality.
These theories have been developed primarily in more advanced countries and entrepreneurs as the U.S. and Japan, the latter being where he started in business implementation of total quality, culture and the techniques and tools.
have been different trends and authors in those countries that have been providing solutions, new ideas, etc. that have enriched the quality principles in their application to different fields of business and changing market situations. These authors include: Shewhart, Crosby, Deming, Juran, Ishikawa, Ohno, Taguchi, Imai and Suzaki.
(Double-click on the image to enlarge)
Some
quality DEFINITIONS
ISO 9000:2005
degree to which a set of inherent characteristics qualify
NOTE 1 The term "quality" can be used with adjectives such as poor, good or excellent.
NOTE 2 "Inherent", as opposed to "assigned" means that there is something, especially as a permanent feature.
Philip Crosby:
Compliance with clearly established requirements (customer, design, etc)
Joseph Juran:
Fitness for use
Kaor Ishikawa:
design, produce and offer a good or service that is useful, ecnómico as possible and always pleasing to the customer
Sunday, April 6, 2008
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DEFINITIONS
registration document stating results achieved or providing evidence of activities performed
NOTE 1 records can be used, for example, to document traceability and to provide evidence of verification, preventive and corrective actions.
NOTE 2 Generally records need not be subject to control review state. 3.7.6, ISO 9000:2005
-------------------------------------- ---------------------------------------------
REQUIREMENT ANALYSIS - PROCESS CONTROL OF RECORDS
An organization must maintain records to show them that its QMS operates effectively. The records must document the SGC to demonstrate compliance with codes and was to be maintained, remain legible and properly identified, must also be indexed to be easily retrievable, stored so as to prevent deterioration, damage or loss, and ultimately must be retained for an appropriate period.
DATA ENTRY
* Training Results
* Product design and development results
* Results from process validation
* Results of process and product
* Authority to release the product
* Reports nonconforming products
* Results of preventive actions
ACTIVITIES
The type and extent of records saved depends on the processes and products involved, but must be designed to demonstrate compliance with the requirements. Should include records pertaining to suppliers
- Hosted records properly and easily recoverable
(Double-click on the image to enlarge)
------------------
----------------------------------------- For questions about services consulting and / or training, please contact:
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/ gestionycalidad.forumandco.com / index.htm