CONSULTATION
I am implementing a 9001 in a small company in which the manager is doing the requirements gathering for projects and prepares the offer. According to paragraph 7.2.2 the organization should review the requirements related to the product before committing to provide the product. Therefore, the question is: Is someone reviewing the offer made by the manager? Can the manager review the offer if it has been carried out by myself? Many thanks in advance.
RESPONSE
comment that we must distinguish between the normatively correct (compliant and acceptable) and organizationally appropriate or desirable.
Consider the rule:
7.2.2 Review of requirements related to the product.
organization shall review the requirements related to the product. This review should be conducted prior deque the organization's commitment to providing a product to the customer (eg submission of tenders, acceptance of contracts or orders, acceptance of changes in contracts or orders) and shall ensure that
to ) are defined product requirements,
b) are resolved differences between the requirements of the contract or order and expresadospreviamente and
c) the organization has the capacity to meet requirements to keep records definidos.Deben the results of the review and actions arising from it (véase4.2.4).
When the customer provides no documented statement of requirements, the organization must confirm the customer's requirements before acceptance. When changing product requirements, the organization must ensure that the documentaciónpertinente be amended and that relevant personnel are aware of the changed requirements.
NOTE In some situations, such as internet sales, it is impractical a formal review of each order. Instead, the review can cover relevant product information such as catalogs or advertising material.
As we read the rule requires us to broadly define, review, resolve and record requirements related to a product before committing to the delivery or implementation (for services), but does not define or require revision methods, or determining who should make such controls does not provide "forms" (forms is as aporia, according to ISO 9000:2005 ) of the records (assuming they should have one), so any member of your organization can review the bids. Another thing is what dictates the standard or common sense that when least to me, I said that eventually there should be one who makes and reviews a bid is the same person. However, if the workload, complexity of projects, confidentiality of information resources of your organization and / or corporate policies state that the process they have is right, NOBODY (especially accountants) may question this way act, unless you have constant non-conformities originated in that area and linked to ongoing complaints or disagreements with your customers by inconsistencies between their information and yours.
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