(Double-click on the image to enlarge) DEFINITIONS
provider organization or person who provides a product
EXAMPLE manufacturer, distributor, retailer or vendor of a product or a service provider or information.
NOTE 1 A provider may be internal or external to the organization.
NOTE 2 In a contractual situation a supplier may be called "contractor."
3.3.6, ISO 9000:2005
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A organizacón must ensure that neither the product realization or the final product will be adversely affected, so control must be exercised in:
* * The providers
procurement process
* Verification of purchased product
The organization must determine the precise combination of control of suppliers, purchasing requirements, inspection purchased product and other actvidades to be adopted, taking into account the potential consequences of failure to the specifications of the product purchased.
These may include:
* Product specifications (often as output data of the design and development)
* Purchase specifications
* Analysis of data related to products purchased and suppliers
* Criteria for evaluating suppliers
* Documentation
shopping and formats * quality plans * Plans verification
activities associated with this process can be grouped as follows:
1. Evaluation and selection of suppliers
This includes activities such as:
* Analysis of the performance history of a provider
* Reviews or audits of the systems, skills, facilities or operations of providers
* Placement and Review ordering of tests (trials)
2. Communication requirements for the product purchased
Included here, activities related to communication of the requirements for the product purchased via purchase orders and other means, e-mail, fax or verbally.
For verbal orders, the organization needs to confirm that the purchase requirements described are appropriate, also be able to verify that purchased product meets the requirements described.
3. Measurement and monitoring compliance of the product purchased. Included here
related activities mnitoreo and measuring compliance of the product purchased, either in the supplier's facility or at the time of receipt.
This monitoring and measurement can be executed through:
* The provider, for example, evidence in the records of quality certificates (Quizzes, tests, etc.) * The organization
* An inspector or client organization
These may include: * Records
approval and periodic reviews
providers * Lists of approved suppliers
* Purchase Orders * Records
confirming compliance with purchasing requirements.
These may be related to the product or processes, equipment or personnel used to manufacture the product
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