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ISO 9001:2000 - Clause 8.2. 3 MONITORING AND MEASUREMENT OF PROCESSES

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DEFINITIONS

indicator: Data or data set to help objectively measure the evolution of a process or activity. 3.6, UNE 66175:2003

measurement: action and effect to measure and compare a number with its respective unit to find out how many times the second is contained in the first. UNE 66175:2003 3.8

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ANALYSIS REQUIREMENT - PROCESS MONITORING AND MEASUREMENT OF PROCESSES

OBJECTIVE

ISO 9001:2000 means that not all processes an organization can be measured, but requires everyone to be monitored * (poor English translation of the original "monitoring"). Therefore monitoring is a mandatory requirement for all processes of the QMS, but the measurement is required only when applies, ie when the processes are capable of being measured.

DATA ENTRY

may include
* quality plans * Plans verification

* Resources may include:
-
competent staff - monitoring and measurement items
* Documents defining the rules planned for the monitoring and measurement
processes * Documents and forms specific to a particular type of monitoring or measurement especially when using statistical techniques
* Data arising from internal audit or measurement of the product to facilitate the monitoring of processes, it is not possible direct measurement of its parameters.

ACTIVITIES

should be defined and maintained with respect to segumiento and measurement of processes, giving particular attention to determine: * What

QMS processes can be tracked and measured directly for example, trvés of measuring the characteristics of processes such as:
-
Time - Temperature
- Frequency
- response and cycle times
SGC * What processes does not have features that can be measured directly, but whose performance can be tracked using the measurement results of the resulting product ,
SGC * What processes are followed in the best way to use the results of activities, such as internal audits and customer satisfaction measurement (when available) to detect trends and confirm the ability of processes to achieve results planned. Previous measure shows
must ensure that there is a clear allocation of responsibilities and effective implmentación parameters that must be followed and measured for each of the QMS processes. An organization must establish arrangements for the correction and corrective actions before eventually finds that non-conformities are detected during monitoring and measurement processes.

OUTPUTS

include:

* Records of monitoring and measurement
* process non-conformance reports and corrective action
* Data from subsequent analysis to identify opportunities for improvement

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